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SERVICE

Pre sales service

The company implements a sales agency system nationwide, providing customers with comprehensive pre-sales and after-sales technical service support.

From front-end technical solution communication to project implementation to after-sales service support, we provide customers with reliable services throughout the entire product lifecycle.

  • Pre sales technical consultation

  • Recommended product selection

  • Sample cutting service

  • Process Plan Services

after-sale service

  • Product installation and debugging

    Julang has a professional after-sales service team with rich experience in production, installation, and debugging. Upon arrival at the customer's site, they provide professional installation, debugging, acceptance, maintenance, repair, training, and other services.

  • After sales maintenance

    Julang can conduct regular equipment maintenance and testing according to customer needs to ensure that customers timely grasp the operation of the equipment.

  • Parts supply

    The customer quickly completes the fault repair by scanning the machine tool repair code on their mobile phone WeChat. They respond within 2 hours after the repair call and provide spare parts of the same quality and performance (excluding special accessories) within 24 hours to ensure the normal operation of their equipment.

  • After sales technical consultation

    The company has set up 15 service centers nationwide, which can provide fast services. The company headquarters has a mobile after-sales service engineer to quickly supplement and reinforce regional aircraft.

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